Shipping policy

Shipping Providers

We ship products to UK delivery addresses via Royal Mail Tracked 48 and to EU and ROW via International Standard Tracked.

Your tracking info will be emailed to you via your dispatch email. For more information on shipping, head to our FAQs.

Shipping Costs

UK £4.95 (Postage and Packaging) + Free Shipping on all UK orders £75 and over

EU £11.95 (Postage and Packaging)

ROW (Zone 1) £14.95 (Postage and Packaging)

ROW (Zone 2) £24.95 (Postage and Packaging)

Estimated Delivery Times

Pre-orders are delivered by the date stated in the product description. For more information on pre-orders, head to our FAQs.

Back catalogue and in stock merch orders will be delivered as below:

UK 2-3 business days (incl Saturdays)

EU 4-10 business days

ROW (Zones 1 and 2) 10-14 business days

Please note that this is a guide only and should not be interpreted as a guarantee. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. 

* If you purchase a pre-order item amongst an order of in-stock releases, we will typically hold your box until all items are in stock. We aim to deliver all pre-ordered products on the actual day of release (unforeseen circumstances can mean that this is not possible).

* Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay. 

* If you have questions about our deliveries that aren't answered in our FAQs, please contact kathrynjosephstore@gmail.com and we will be happy to help.